Free shipping for orders over 50€ to Portugal

Terms & Conditions

Last updated November 04, 2020


Agreement to Terms

By accessing the Silver Owls Illustration website, you confirm having read and agreeing to these terms and conditions.

Supplemental terms and conditions or documents that may be posted on the Site from time to time are at this moment expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use at any time and for any reason.


Privacy and Data Protection

Your privacy is important to us. Silver Owls Illustration's policy is to respect your privacy regarding any information we may collect from you across our website, Silver Owls Illustration, and other sites we own and operate. 

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we're collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we'll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. 

We don't share any personally identifying information publicly or with third-parties, except when required to by law. 

Our website may link to external sites that are not operated by us. Please be aware that we have no control over these sites' content and practices and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services. 

Your website's continued use will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, please contact us.


Products

We make every effort to display the colours, features, specifications, and details of the products available on the Site as accurately as possible. However, we do not guarantee that the colours, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors. Your electronic display may not accurately reflect the actual colours and details of the products.

All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.


Orders

When buying an item, you agree that: (i) you are responsible for reading the full article listing before committing to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an article, and you complete the check-out payment process.


Prices

The prices we charge for our products are listed on the website in Euros and do not include delivery. The delivery costs are shown and invoiced at the end of the order in addition to the price of the products. The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes for your package to enter your country and possible transaction fees, will be charged to your payment method.

We reserve the right to correct any errors or mistakes in pricing.


Payment Methods 


Currently, we are accepting Credit Card, PayPal and Bank Transfer.


You agree to provide current, complete, and accurate purchase and account information for all Marketplace Offerings made via the Site. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed.

We reserve the right to refuse any order placed through the Site. In our sole discretion, we may limit or cancel quantities purchased per person, per household, or order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.


Delivery and Shipping Times

Currently, we are shipping only inside Europe. Your order will be delivered to the address you indicated when your order was placed. The products bought on Site will be delivered to one address through CTT, DPD or DHL.

Delivery Times:

Portugal: 2-3 business days

Europe: 5-15 business days


Due to Covid-19, please be aware that delivery times may take longer.

The customs service in your country might take a longer time to approve and send the package to your delivery address.

We will do everything in our power to respect the delivery times indicated on the website. However, we cannot be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event. In the event where you do not receive your package, and if you choose to send it with track and trace, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.

Return and Refund Policy

We allow you 30 days to return a wrong item sent by us. We request that you contact us through email (hello@silverowlsillustration.com) before returning with the order number, name and a photo of the received item.

The present right of return only applies to products that are returned in their original, complete condition. Any product that has been damaged is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded. The deadlines mentioned above are effective from the date of receipt of the order.

In case of out of stock, customers will be refunded the full amount of items that cannot be sent.

Limitations of Liability

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SITE OR THE MARKETPLACE OFFERINGS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE THREE (3) MONTH PERIOD BEFORE ANY CAUSE OF ACTION ARISING. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

In case you have further questions please send an email to hello@silverowlsillustration.com